How to make a claim

If you have a Recovery RECLAIM policy and need to make a claim from us, you can send us your claim form by email or by post.

To complete your claim form electronically

Please follow the instructions below, depending on the internet browser you are using:

Internet Explorer – open and complete the form, ‘save & lock’ and then save it on your computer to send via your email program.

Edge –click the ‘save’ icon to save the form as a pdf file on your computer. Open the saved file and complete the form, ‘save & lock’ and then save it on your computer to send via your email program.

Chrome – you can open and complete the form online however it will need to be printed and sent in the post.

Firefox – unfortunately the ‘save & lock’ option is not possible when using Firefox. Please use a different browser or send a hard copy claim form instead.

Along with your completed claim form, please attach the receipted account showing the name, address and telephone number of the assisting garage and a clear indication of what service has been rendered to an email and send to reclaim@motoringassist.com.

Please note, we will accept your full name in the signature box instead of a signature, if you complete the form electronically.

To complete your claim form on a hard copy

Open this claim form PDF, print and complete the claim form. Please post the completed form to the address below with an original receipted account giving the name, address and telephone number of the assisting garage and a clear indication of what service has been rendered.

GEM RECLAIM
Call Assist Ltd 
Axis Court 
North Station Road 
Colchester 
Essex 
C01 1UX 

If you have any queries relating to your claim please call us on 01206 785866 – (Monday to Friday 9am – 5pm).

NB if you have a Recovery EXTRA policy you are not covered on a ‘pay and claim’ basis.

GEM claim form